Items purchased online can be refunded through our online process. Visit our Returns & Exchanges page to begin your return!
What payment methods does Auprem use?
Auprem accepts payment via Credit Card or PayPal. For further information on how PayPal works please visit their website.
Are there any added charges for using Credit Card?
No, there are no surcharges or additional fees when paying via Credit Card.
Can I order over the phone?
No, Auprem cannot process orders or payments via phone.
Is there a purchase limit per item?
There is no set limit, however if you are unable to add your desired quantity to your cart this may mean we are out of stock. To order more of this item please contact our Support Team use our Live Chat!
I haven’t received my order confirmation email.
If you do not receive your order confirmation email after 30 minutes please contact our Customer Service Team on 0418 633 864
Can I make changes to my order?
Unfortunately, once check out is complete and your order has been confirmed we are unable to make any amendments. If you have any concerns please contact us via the Contact Us page on our website or our Live Chat.
Can I cancel my order?
Our team cannot guarantee amendments or cancellations to your order, however if you have just placed your order you can contact our Support Team via our Live Chat at and we will assist as best we can.
My item(s) is wrong, damaged or missing.
Ensure you check your items against your order confirmation. If you have received the wrong item, your item is damaged or there is an item missing, please contact our Support Team at firstname.lastname@example.org